Fun day in which I uncover a pattern of negligence and/or straight up sales fraud
Not to get into too many specifics but when you sell a lease you get paid based on what the customer is projected to pay over the lease’s lifetime. Most contracts include language that allows us to increase the cost of service to the customer annually, usually by 15%, and that increase is factored into the projected income of the job.
While private entities usually don’t read the fine print, public ones usually force us to sign their contract amendments that, among other things, fix service costs in perpetuity. Public contracts are already pretty lucrative given that state and federal entities have good credit and sign huge deals so it’s not going to wreck our bottom line if we don’t have service escalators.
One sales rep in particular sold a few big jobs last year with such public entities - they signed amendments fixing service costs, yet the rep still bundled service escalations into all of them. It’s worth noting that this rep isn’t new to the job and I’ve already caught him in similar bullshit at the point of sale, but now it looks like I might’ve caught a pattern of him knowingly bundling escalators into public contracts and even going behind managers’ backs to add these on the sly well after the point of sale to boost his commissions.
This is bad and exposes the company to the wrong kind of attention, so tomorrow I’m going to sort through this rep’s jobs from the last year and find out if I tripped over a series of legit mistakes or something more serious.